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Refund

This Refund Policy describes how and why we might refund your purchases made within www.tuutap.com or the TuuTap mobile application.

  1. Overview

We are committed to ensuring customer satisfaction with TuuTap. If you encounter any issues, you may be eligible for a refund under the conditions outlined below.

  1. Refund Conditions
  • Technical Issues: If the game or content is inaccessible due to technical problems or bugs that prevent you from accessing paid features, you may be eligible for a refund. Please contact our support team with details of the issue.
  • Unauthorised Charges: If you are charged without your consent or due to accidental subscription purchase, a refund can be justified. Please report any unauthorised charges to our support team immediately. Subscription fees are non-refundable after the second subscription period has started.
  • Content Changes or Removal: If promised content is significantly altered or removed from the subscription, you may be eligible for a refund. Contact support with details of the changes.
  • Misleading Advertising: If the game content does not match the advertised features or quality promised at the time of subscription, you may have grounds for a refund. Provide evidence of the misleading advertising when contacting support.
  • Cancellation Period: Subscription services allow refunds if you cancel within 42 hours. Ensure you cancel within this period to be eligible for a refund. Subscription fees are non-refundable within the first subscription renewal, after the second subscription period has started, the account is not eligible for a refund.
  • Trial Periods: If you were not informed about a transition from a trial to a paid subscription, or if automatic billing starts before the trial ends, you may be entitled to a refund. Contact support with details of your trial and billing.
  • Account Compromise: If your account is compromised and unauthorised purchases are made, a refund may be necessary after investigation. Report any account compromises to our support team immediately.
  • Legal Requirements: Local consumer protection laws may mandate refunds for subscriptions under certain conditions, such as a change in terms. We comply with all applicable laws and regulations.

 

  1. Refund Process
  • Contact Support: To initiate a refund, please contact our support team at support@tuutap.com with your order details and a description of the issue.
  • Evaluation: Our team will evaluate your request and may ask for additional information or troubleshooting steps.
  • Approval: If your refund is approved, we will process it within 15 business days. Refunds will be issued to the original payment method.

 

  1. Contact Us

If you have any questions about our refund policy, please contact us at support@tuutap.com or by post at

 

TuuT s.r.o.
Hranicna 2
Kosice 04017
Slovakia